Terms and conditions of use

Terms and Conditions



This website is operated by “Genuine Amber”. Throughout the site, the terms “we”, “us” and “our” refer to “Genuine Amber”. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools, which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By placing an order you are offering to purchase a product and are subject to the following terms and conditions. The description of the goods and prices are set out on the order page. The advertising of products and services on this site is an invitation to trade. That means your order is an offer and no contract of sale is formed between you and Amber Boutique until you receive the confirmation of order email. Please keep your confirmation of order e-mail for your records.

Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 or over) are entitled to enter into legally binding contracts.


You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

By placing an order you are offering to purchase a product subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. We must receive the payment in whole. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. Our acceptance of your order takes place on the dispatch of our products to you unless we notify you that we do not accept your order, or you have canceled your order.

All the terms of Ordering Goods Online shall be governed by and construed in accordance with the laws of the Republic of Lithuania.


If the purchase was successful, you will always receive the order confirmation email.

All placed orders cannot be canceled. You can cancel your order within an hour of placing it by contacting us at info@genuineamber.com


Genuine Amber provides free standard worldwide shipping with a next business day dispatch.

  • Estimated delivery to EU countries*: 5 – 7 working days from shipment

  • Estimated worldwide delivery*: 10 – 14 working days from shipment

Fast worldwide delivery service is available for a fee. Total cost is being calculated based on delivering country at checkout. You can always track your fast delivery with a special code via DHL.

  • Estimated fast worldwide delivery: up to 3 working days from shipment

*These estimates do not account for delays caused by unexpected delivery service disruptions or force majeure events.


All Genuine Amber items may be returned within 14 days of delivery for a full refund.

If willing to do so, send us an email at info@genuineamber.com, indicating the number of your order, the name of the item(s) you want to return and the return reason for each item.

Please make sure that your return package includes:

  • Return item, which must be unworn, unused, and in original perfect condition;

  • Original packaging: box, certificates, tags attached (if provided) or any other packaging material.

The cost of return shipping and postage loss of any items returned to Genuine Amber is your responsibility. We strongly advise to use a delivery service that provides postage insurance.

Free of charge, lifetime guarantee for all faulty items!

If the item you received turns out to be faulty due to the manufacturer’s fault, Genuine Amber will replace it free of charge or will provide a full refund. In this case, Genuine Amber will cover return shipping fees too.


All refunds will be credited back to the same payment method used to make the original purchase – credit card or PayPal Credit account.

Your return will be accepted within 10 working days from the delivery date at Genuine Amber warehouse.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Genuine Amber reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. Genuine Amber shall make every effort to ensure prices are correct at the point at which the Buyer places an order. Genuine Amber reserves the right to withdraw any Goods from the Website at any time. Genuine Amber shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order. All goods are described to the very best with respect to type, size, shape, color, and clarity. All stated weights and measurements are approximate.


All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into this Site, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trademarks, trade names, service marks, copyrights or otherwise protected property of Genuine Amber, or used under license or otherwise, and all rights thereto are specifically reserved. Except as otherwise expressly provided herein, Content on the Site may not be used, copied, published, broadcasted, distributed, reproduced or transmitted without our prior written consent.

You agree to comply with and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any Content available on, incorporated into or accessed through the Site. You may not copy, use, download, modify, frame, publish, transmit, retransmit, transfer or sell, license, reproduce, create derivative works from, distribute, perform, display, disseminate, broadcast, cache, rearrange, redistribute, alter, adapt, crop, re-size, reverse engineer, move, remove, delete or in any way exploit or make commercial use of, any material obtained through the Site, including without limitation Content, in whole or in part, directly or indirectly, without the prior written consent of the owner thereof, except as expressly permitted in this Agreement, on the Site, by Genuine Amber (and all other entities with an interest in the relevant intellectual property) in writing in each instance or under applicable law.


Except as expressly permitted, you agree not to use the Site for sale, trade or other commercial purposes, and, you may not modify, copy, publish, display, transmit, adapt or in any way exploit the Content on the Site.

You agree not to use the Site to provide information which is incomplete, false, inaccurate and not your own; engage in criminal activity or otherwise give rise to conduct that may violate the law or fail to comply with accepted Internet protocol; attempt to interfere in any way with the Site or the Site’s security or to use the Site’s service to gain unauthorized access to any other computer system.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Governing Law And Limitation Of Actions. The terms of this Agreement shall be governed by and construed in accordance with the laws of the Republic of Lithuania without regard to its conflicts of law rules, and you and we irrevocably consent, in connection with any action to enforce this Agreement or arising out of your use of the Site, to the jurisdiction of the courts located in Lithuania. No action arising out of this Agreement, regardless of form, may be brought by a user more than one (1) year after the cause of action has arisen.


These Terms of Use and Genuine Amber Privacy Policy set forth the entire agreement between the parties relating to the use of the www.genuineamber.com online shop. If any provision of this Agreement is held to be unlawful, void or for any reason unenforceable, then such provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. You agree that this Agreement and all incorporated agreements may be automatically assigned by Genuine Amber, in its sole discretion, to a third party in the event of a merger or acquisition.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


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